Pro Energy Consultants’ Customer Satisfaction Consistently High
This national energy auditing company's diagnostic energy audit shows customers how to make their homes more energy efficient and comfortable. In follow-up surveys, the company says customers consistently give its energy auditors and energy auditing service high marks.
CLEVELAND – Oct. 20, 2010 –Pro Energy Consultants, a national energy auditing company, has consistently received high customer satisfaction ratings, the company reported today. Pro Energy, established September 2008, began carefully tracking its customers’ satisfaction levels the following year.
“This is attributed to the professionalism of our franchise owners nationwide and the fact that an energy audit really does benefit homeowners in many ways,” said Pro Energy Consultants Chief Operations Officer Suave Brachowski, who says the satisfaction rating is currently at 99.8 percent. “After all, who wouldn’t be happy after learning how to save money on their utility bills and have a more comfortable home?”
Each survey includes questions pertaining to the energy auditor and the energy audit, such as determining if the energy auditor was respectful of the home, if the infrared camera scan was informative, and if the final report provided useful solutions to remedy the homeowner’s concerns. Customers are also asked to rate the overall experience using a Likert satisfaction scale, with 1 being the lowest and 5 the highest. The survey concludes by asking for a testimonial. Pro Energy has posted many of these customer comments on its website (http://www.proenergyconsultants.com/customer-comments.php).
“I am most pleased with the service and added value provided,” wrote Rose Hightower from St. Paul, Minn. on her survey. “It was especially helpful when the representative offered potential solutions that I had not considered. I will follow up on the recommendations.”
Lou and Judy Truty of Colorado Springs, Colo., were concerned about the lack of uniform heating and cooling throughout their home and the cost to make it comfortable. “It was interesting to see actual colored pictures of where air was either escaping or entering into our home without our knowledge. The biggest unexpected benefit was identifying energy leaks,” said Lou. “We were very impressed with how thorough the audit process was. We would highly recommend Pro Energy Consultants to anyone considering getting an audit. We're looking forward to saving on our energy bills as well as a more comfortable living area. The process was well worth the cost of the energy audit.”
Lisa Lange from Richmond, Va., said her energy auditor “found a few easy things for me to do to really improve my homes’ energy efficiency. I would recommend this service to any homeowner who’s interested in keeping their money in their wallet — not throwing it outside.”
Pro Energy Consultants currently has more than 60 franchises nationwide. Through the use of a blower door and infrared camera technology, its energy auditor looks behind the walls and ceilings to pinpoint where conditioned air is “leaking” out of the home. Following the energy audit, homeowners receive a list of prioritized, recommended improvements to solve any comfort, excessive energy usage and poor indoor air quality issues.
For more information, call 888-9PROENERGY (1-888-977-6363), or visit http://www.proenergyconsultants.com
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About Pro Energy Consultants
Pro Energy Consultants’ proven system for conducting energy audits is backed by more than 15 years’ experience and more than 11,000 energy audits. The company’s mission is to provide customized, comprehensive and diagnostic energy audits designed to maximize the comfort and energy efficiency of homes and “light” commercial buildings while reducing energy costs. This mission not only sets the worldwide standard for energy audits but also established Pro Energy as the world’s leading expert on the subject. In October 2008 Pro Energy began awarding franchises — making it the first national franchise in energy auditing. Being the ideal “green franchise” opportunity, it has quickly grown to more than 60 franchises nationwide. The company started in Cleveland, Ohio. For more information, call 888.9PROENERGY (1-888-977-6363) or visit www.proenergyconsultants.com.